Shipping and Returns
SHIPPING & DELIVERY INFORMATION
Hudson has determined the best, most efficient shipping methods, based on the merchandise you have selected. Large items, such as sofas, cannot be shipped in the same manner as pillows and other small items. For example, a sofa will ship via a trusted freight carrier and a pillow will ship UPS. We've selected the best professional carriers to ensure that your order arrives to you in excellent condition and in a timely manner. We will let you know the method of shipping at the time of your order. All of the shipping options immediately below apply to shipping within the 48 contiguous United States. Please contact us at firstname.lastname@example.org with any questions.
- White Glove delivery – Furniture can be shipped via white glove delivery anywhere within the United States. They will bring the piece to your room of choice, unwrap, inspect and assemble the furniture. After you have approved, they will take all debris with them. Please be sure to inspect carefully prior to signing the delivery paperwork.
- Threshold delivery – Furniture can be shipped via threshold delivery anywhere within the United States. The delivery service will bring the piece of furniture to the first dry/secure area. Typically, this is a garage, covered porch, lobby or residential receiving dock. Please be sure to inspect carefully prior to signing the delivery paperwork.
- Dock to Dock delivery – Furniture can be shipped dock to dock for domestic locations. A dock to dock delivery must be delivered to a full access loading dock. This option is not available in residential areas.
Please note that threshold and dock to dock deliveries may reduce shipping costs.
- UPS standard delivery - Most non-furniture items can ship UPS ground service.
- In-store pickup.
We take great pride in the merchandise we offer, but understand there may be a reason to return or exchange an item. Feel free to contact us at email@example.com if you have any questions. Custom orders are final sale and non-returnable unless there is a defect. Sale items are final sale and non-returnable. All other purchases can be returned for store credit within 30 days of purchase, and customer is responsible for return shipping.
ANY MERCHANDISE OTHER THAN FURNITURE
Any item purchased on our website can be returned for store credit as long as we receive the merchandise back no later than 30 days from the day you placed your order. Shipping charges are not refundable and will be deducted from your store credit.
Please package the item(s) in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:
12 Union Park Street Boston, MA 02118 617-292-0900
We will inspect the returned item(s) and issue a store credit. We will send you an e-mail confirmation once we have processed your credit.
Please be sure that you ship the item back so we receive it within the 30-day return window.
We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact firstname.lastname@example.org as soon as possible if you receive a package with visible damage. We will contact you to exchange or replace damaged items. Please be sure that you do not sign any delivery paperwork before inspecting the piece.